Neulook | Beauty, Fragrances, Makeup and Skin Care Products
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Return policy

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Neulook is a subsidiary of the BIOVEA family of websites.

Customer Satisfaction is our Absolute #1 Priority
We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realize that returns are sometimes necessary.

If you are dissatisfied with your product for any reason within the first 30 days of purchase, you may return it for a full refund.

You will simply need to provide your order number, e-mail address associated with your order and a brief description of the problem.

We will then contact you with a Return Merchandise Authorization (RMA) number.

Click here to request a return.

Please Note:
  • We cannot accept returned merchandise without an RMA number.
  • Credit card refunds may take a full billing cycle for the refund to appear on your statement.
  • Shipping for returned merchandise is the responsibility of the customer, however, we will refund the original shipping and handling costs and there are never any restocking fees.

This Item Qualifies for
50% Off any 2nd Product!

Choose a regularly priced product and get a 2nd DIFFERENT
Item of equal or lesser value at 1/2 price.

*2nd Item must be a DIFFERENT product than 1st Item.
Excludes sale or promotional items and cannot be
combined with any other offers.