Merchant Policy - Neulook Vietnam
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Merchant Policy


Our 100% Satisfaction Guarantee:

We guarantee the quality, freshness and labeled potency of our products. Neulook will never sell any products that have been used or returned. We hope that every customer will be completely satisfied with his or her purchase. However, we realize that returns are sometimes unavoidable. If you need to return a product, please refer to the following information below.

Returns Policy:

If you are dissatisfied with your product for any reason within the first 30 days of purchase, you may return it for an exchange or full refund.

Postage for shipment of returns is the responsibility of the customer, however, we will refund the original shipping and handling costs and there are no restocking fees.

Please note that credit card refunds may take a full billing cycle for the refund to appear on your statement.

Requesting a Return:

Payment Options:

We accept Visa, Master Card, American Express, and PayPal. Please see our How to Order page for more details. Please do not send cash or postal money orders.

What name will appear on my credit card statement?




Shipping Limits:

We can only dispatch to the countries available in the drop-down list in the shopping cart during checkout.

Fraud Information:

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact Neulook in the event of unauthorized use of your credit card, please email us at [email protected] and we will make it a priority to handle the situation immediately.

This Item Qualifies for
50% Off any 2nd Product!

Choose a regularly priced product and get a 2nd DIFFERENT
Item of equal or lesser value at 1/2 price.

*2nd Item must be a DIFFERENT product than 1st Item.
Excludes sale or promotional items and cannot be
combined with any other offers.