CUSTOMER SATISFACTION IS THE ABSOLUTE #1 PRIORITY AT Neulook.
We guarantee the quality, freshness and labeled potency of our products. Neulook will never sell any products that have been used or returned. We hope that every customer will be completely satisfied with his or her purchase. However, we realize that returns are sometimes unavoidable. If you need to return a product, please refer to the following information below.
If you are dissatisfied with your product for any reason within the first 30 days of purchase, you may return it for an exchange or full refund.
Postage for dispatch of returns is the responsibility of the customer, however, we will refund the original dispatch and handling costs and there are no restocking fees.
Please note that credit card refunds may take a full billing cycle for the refund to appear on your statement.
Returns contact: [email protected] or call 8009-4550 (Monday through Saturday, 11am to 7pm).
Please provide your name, order number and a brief description of the problem.
A customer service representative will provide you with a Return Merchandise Authorization (RMA) number and assist you with the process.
NOTE: We cannot accept returned merchandise that arrives without an RMA number.
We accept Visa, Master Card, American Express, PayPal, Bank Transfers,and Direct Debit. Please see our How to Order page for more details. Please do not send cash or postal money orders.
We can only dispatch to the countries available in the drop-down list in the shopping cart during checkout. We do dispatch to all EU countries.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact Neulook in the event of unauthorized use of your credit card, please email us at [email protected] and we will make it a priority to handle the situation immediately.